A product complaint can relate to a physical issue with a medicine and/or its packaging (including the label and package inserts). Product quality complaints can include issues with a product's identification, delivery, distribution, quality, reliability, safety, effectiveness, or performance.
If you have a product quality complaint related to a physical issue with a Novavax product or its packaging, please report the complaint via ONE of the following ways:
Option 1: Complete and submit a Product Quality Complaint Form below.
Option 2: Call +49 800 1813940 between 09:00–17:00.
This form is NOT intended to request Medical Information or to report an Adverse Event. You can access these two sections from the bottom of this page.